Sharon Zapata is our Marketing and Customer Service coordinator. She brought her 25 years of experience to Battle Creek Hearing Services when she joined us in 1999. Sharon is the friendly face that greets you at the front desk and the cheerful voice that responds to your phone calls. Sharon is happy to assist walk-in patients. She has completed Marketing/Sales & Business Management courses at Lebanon valley College. Additionally, she completed the Dale Carnegie Course; Stephen Covey, 7 Habits of Highly Effective People; Padgett Thompson, Front Desk Management; Professional Association of Health Care Office Management; Audiology Marketing and Customer Service for Audiologists; and the Ambassador Development Series. She is on the Management Team for the Calhoun County Walk to end Alzheimer's. She is a member of the Senior Provider Networking Group.